Refund Policy
All products sold on shahthemes.com, operated by Redefine Consulting & Services LTD, are digital. Once a product is delivered or accessed, the purchase is considered final.
We strongly encourage customers to:
- Review the live demo carefully
- Read the full product description
- Contact us before purchasing with any questions
The demo on our website represents exactly what you will receive.
Support & Technical Help
If you face a technical issue or defect:
- Contact our support team within 7 days of purchase
- We will do our best to help fix the issue or guide you through setup
When Refunds May Be Considered
Refunds may be issued only if:
- The product is clearly defective or unusable, and
- Our support team is unable to resolve the issue within a reasonable time
Refunds Are Not Provided For
Refunds cannot be issued for:
- Change of mind after purchase
- Lack of technical knowledge or experience
- Compatibility issues not mentioned in the product description
- Failure to review the demo or product details before buying
All refund requests are considered on a case-by-case basis by Shahthemes.